Privacy Policy

Who We Are

Our website address is: https://herapaymentsolutions.com. Hera Payment Solutions, LLC is a debt collection agency providing debt resolution services to consumers and businesses.

Information We Collect

When you submit a consultation request through our contact form, we collect the information you provide, including your name, business name (if applicable), email address, and details about your situation. We also collect your IP address and browser information for security and spam-prevention purposes.

If you contact us regarding an existing account or debt, we may collect additional financial and account information necessary to provide our services, in accordance with the Fair Debt Collection Practices Act (FDCPA) and applicable state law.

Cookies

If you visit our login page (administrative access only), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. We do not use comment-related cookies, as this site does not have a public comments feature.

Embedded Content

Our landing page includes an embedded video. Depending on the hosting platform used for that video, the platform may collect data about your visit, use cookies, or track your interaction with the embedded player. Please refer to that platform’s privacy policy for details.

Who We Share Your Data With

If you request a password reset for an administrative account, your IP address will be included in the reset email. We do not share consumer or client information with third parties except as required to provide debt resolution services, comply with applicable law, or respond to lawful requests from regulatory authorities such as the Consumer Financial Protection Bureau (CFPB).

How Long We Retain Your Data

Consultation requests and related correspondence are retained in accordance with applicable state and federal recordkeeping requirements for debt collection agencies. Financial and account information is retained only as long as necessary to provide services and meet legal recordkeeping obligations.

What Rights You Have Over Your Data

You may request a copy of the personal information we hold about you, or request that we correct or delete it, subject to our legal obligation to retain certain records for compliance and audit purposes. To make a request, contact us at info@herapaymentsolutions.com, by phone at 800-318-1006, or by fax at 661-215-8589.

You also have rights under the FDCPA regarding debt validation and dispute, as described on our Compliance page.

Where Your Data Is Sent

Consultation form submissions may be checked through an automated spam detection service before being delivered to our team.