Regulatory & Compliance
Licensing & Compliance
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Fair Debt Collection Practices Act (FDCPA)
Hera Payment Solutions, LLC operates in full compliance with the Fair Debt Collection Practices Act (15 U.S.C. § 1692 et seq.) and the Consumer Financial Protection Bureau (CFPB) regulations governing debt collection. We are committed to treating every consumer with respect and dignity throughout the resolution process.
Our practices prohibit harassment, false representations, and unfair collection methods. All communications are conducted in accordance with FDCPA time, place, and manner restrictions. Consumers have the right to request debt validation and to dispute any debt in writing within 30 days of initial contact.
Your Rights as a Consumer
Under the FDCPA, you have the right to request written verification of any debt we contact you about. Upon receiving your written dispute within 30 days of our initial notice, we will cease collection activity until we provide written verification of the debt.
You have the right to request that we stop contacting you. You may also request that we only contact you through your attorney if you are represented by one. For a full summary of your rights, please refer to the Notice of Debt included with your initial communication, or contact us directly at the information below.
Privacy & Data Handling
Hera Payment Solutions, LLC collects only the personal and financial information necessary to provide debt resolution services and comply with applicable law. This may include name, contact information, account details, and related financial records provided by creditors or consumers.
We do not sell or rent personal information to third parties for marketing purposes. Information shared with us is used solely to facilitate debt resolution, maintain required records, and fulfill legal obligations.
For full details, please review our Privacy Policy and Terms & Conditions.
Required Disclosures
This is an attempt to collect a debt. Any information obtained will be used for that purpose. Hera Payment Solutions, LLC is a debt collector as defined under the FDCPA.
This communication is from a debt collector. If you have already paid the debt referenced in any communication from us, please disregard that notice and contact us to confirm resolution of your account.
For questions regarding your account, to exercise your rights under the FDCPA, or to file a complaint, please contact us at info@herapaymentsolutions.com, by phone at 800-318-1006, or by fax at 661-215-8589.
Complaints may also be submitted to the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov or 855-411-2372.
Last updated: [DATE — TBD] | This page is for informational purposes only and does not constitute legal advice.